Shipping policy

Shipping Policy

At Rasoiya Home Kraft Pvt. Ltd., we are committed to delivering your order accurately, in good condition, and on time. This Shipping Policy outlines how we handle order dispatch, delivery timelines, shipping charges, and more on rasoiya.in.

1. Shipping Locations

We currently offer shipping across India

 For international shipping availability, please contact our customer service team at customercare@rasoiya.in

2. Order Processing Time

  • All orders are processed within 1–3 business days from the date of order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Time

Location

Estimated Delivery Time

Metro Cities

2–5 business days

Other Cities

4–8 business days

Remote Areas

6–10 business days

International

10–20 business days (subject to customs clearance)

Note: Delivery times may vary due to unforeseen circumstances such as natural calamities, courier delays, or strikes.

4. Shipping Charges

  • For orders below the free shipping threshold, standard shipping charges will be applied at checkout based on your location and order weight.
  • Cash on Delivery (COD), if available, may incur additional charges.

5. Tracking Your Order

Once your order has been shipped, we will send you a tracking link via email or SMS. You can use this link to monitor the delivery status of your shipment.

6. Delays or Delivery Issues

If your package is delayed beyond the expected timeline or shows as "delivered" but hasn't reached you, please contact us at customercare@rasoiya.in
within 48 hours of the expected delivery date.

7. Incorrect or Incomplete Address

Please ensure that the shipping address provided is complete and accurate. Orders with incorrect or incomplete shipping information may be delayed or returned to us. We will not be responsible for delivery failures due to such errors.

8. Damaged or Missing Items

If your order is received in a damaged condition or items are missing, please notify us immediately with photo proof at customercare@rasoiya.in
within 24 hours of delivery. We will review and resolve the issue promptly.

9. Contact Us

For any shipping-related questions, please reach out to:

Rasoiya Home Kraft Pvt. Ltd.
📍 Bangalore, Karnataka, India
📧 Email: customercare@rasoiya.in
🌐 Website: www.rasoiya.in